Refund policy
At Full Send Threads, all items are made to order specifically for each customer.
Because of this, we currently do not accept returns or exchanges for:
- incorrect size selection
- buyer’s remorse
- color preference changes
However, if your item arrives:
- damaged
- defective
- or incorrect
please contact us within 7 days of delivery at:
orders@fullsendthreads.com
Include:
- your order number
- photos of the issue
- a brief description
We will work with you to make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@fullsendthreads.com.